Guarantee and Returns
We warrant all items to be of the variety and quantity advertised. Everything we sell is guaranteed for 30 days from date of purchase. Seed packets and desert plants may be returned to us for a refund within 30 days. Shipping fees are not refundable.
For domestic shipments, we ensure safe delivery of shipments and items lost or damaged during shipment will be replaced at our expense. Claims must be made within 30 days of shipment and all other replacements, refunds, returns or exchanges may be made at our discretion.
For international shipments, we shall not be responsible for shipments that are seized by customs or prohibited entry into your country or lost in the mail. If shipment is inspected, the buyer agrees to pay all customs duties, VAT and/or other taxes and fees that may be imposed. The buyer is responsible for knowing and following any import regulations, prohibitions and restrictions which may apply to seeds purchased.
Desert seeds and southwest plants are live products which depend on many important grower skills, such as proper planting time, seed depth, type of soil, irrigation, proper use of fertilizers, weed control, fungicides, insecticides, disease-free soil and reasonable weather conditions during the growing period. Germination is affected by such factors as ambient temperature, moisture content, light intensity and contamination of planting media. These factors are beyond the scope of our control and are the sole responsibility and risk of the buyer.
We fully stand behind all our seeds and plants because they are free of any chemicals, harvested by hand, tested for hardiness, manually sorted for quality and carefully packaged. If for any reason you are dissatisfied with an item, we offer a refund within 30 days of purchase.